The Pastel Edit

Shoes    

DELIVERY

A little piece of London wherever you are! 

We are pleased to offer worldwide shipping with all our pieces. And better still, there are free express shipping options on qualifying purchases!

We do our best to dispatch standard orders placed before 1pm (UK time) the same day during the working week. Orders containing personalised garments are typically dispatched within 2-3 working days.  

TAXES & DUTIES

Please note that customers are responsible for any customs fees or taxes levied by your country. We are not accountable for delays in customs clearance. Since Britain left the EU, shipments to EU countries will normally incur VAT at local rate and handling fees upon import.

At present, orders to the USA under the value of $800 are exempt from any import tax.

RETURNS

If for any reason you wish to return your purchase, we are happy to offer a refund or exchange.

You may return your purchase if you notify us within 14 days of receiving it (or within 14 days of purchase if you have expressly asked us to retain your order prior to shipment). 

Returned items are refunded on the condition that we receive them in perfect, saleable condition, with all original labels, and without signs of having been worn or washed.

Please email us at returns@britannical.com to start the return process.

Please note that Britannical is not liable for return postage costs.

If you are returning any of our products from abroad, please ensure that you write "BRITISH RETURN GOODS" on your customs form. We will not take back parcels to which customs Duty or import VAT are applied, and these parcels will be sent back to you.

If you refuse to accept delivery of your order and we need to arrange the goods to be returned to us, the shipping carrier's fees and any duty costs will be deducted from your refund.

You can return gifts for an exchange within 14 days. Simply write to us with your order number. Please note that postage costs are charged for exchanges.

We recommend that you return items via a recorded delivery service, as we cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.

If you have used a promotional code to receive a free or discounted promotional item and you decide to return the merchandise that enabled you to qualify for the promotional item, you must send back the promotional item to receive a full refund on the returned merchandise. Alternatively, if you decide to keep the promotional item, we will deduct the retail price of the promotional item from the value of any goods that are returned.

PERSONALISED & BESPOKE ITEMS

Unfortunately, we cannot return or exchange any items that have been personalised or that are produced through our bespoke division.

The items in our Archive Sale are classed are one-off samples and are not eligible for return or exchange.

Shoes    

DELIVERY

A little piece of London wherever you are! 

We are pleased to offer worldwide shipping with all our pieces. And better still, there are free express shipping options on qualifying purchases!

We do our best to dispatch standard orders placed before 1pm (UK time) the same day during the working week. Orders containing personalised garments are typically dispatched within 2-3 working days.  

TAXES & DUTIES

Please note that customers are responsible for any customs fees or taxes levied by your country. We are not accountable for delays in customs clearance. Since Britain left the EU, shipments to EU countries will normally incur VAT at local rate and handling fees upon import.

At present, orders to the USA under the value of $800 are exempt from any import tax.

RETURNS

If for any reason you wish to return your purchase, we are happy to offer a refund or exchange.

You may return your purchase if you notify us within 14 days of receiving it (or within 14 days of purchase if you have expressly asked us to retain your order prior to shipment). 

Returned items are refunded on the condition that we receive them in perfect, saleable condition, with all original labels, and without signs of having been worn or washed.

Please email us at returns@britannical.com to start the return process.

Please note that Britannical is not liable for return postage costs.

If you are returning any of our products from abroad, please ensure that you write "BRITISH RETURN GOODS" on your customs form. We will not take back parcels to which customs Duty or import VAT are applied, and these parcels will be sent back to you.

If you refuse to accept delivery of your order and we need to arrange the goods to be returned to us, the shipping carrier's fees and any duty costs will be deducted from your refund.

You can return gifts for an exchange within 14 days. Simply write to us with your order number. Please note that postage costs are charged for exchanges.

We recommend that you return items via a recorded delivery service, as we cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.

If you have used a promotional code to receive a free or discounted promotional item and you decide to return the merchandise that enabled you to qualify for the promotional item, you must send back the promotional item to receive a full refund on the returned merchandise. Alternatively, if you decide to keep the promotional item, we will deduct the retail price of the promotional item from the value of any goods that are returned.

PERSONALISED & BESPOKE ITEMS

Unfortunately, we cannot return or exchange any items that have been personalised or that are produced through our bespoke division.

The items in our Archive Sale are classed are one-off samples and are not eligible for return or exchange.