The Pastel Edit

Shoes    

DELIVERY

A little piece of London wherever you are in the world!

We are pleased to offer worldwide shipping with all our pieces.

And better still, there's free standard shipping on all UK orders & free worldwide express shipping on all orders over £200!

Standard orders placed before 1pm UK time are dispatched the same day, between Monday and Friday, stock permitting. Orders featuring personalised garments are typically dispatched within 2-3 working days.  

TAXES & DUTIES

Please note that customers are responsible for any customs fees or taxes levied by your country. We are not accountable for delays in customs clearance. Since Britain left the EU, shipments to EU countries may incur taxes and handling fees. However, we are pleased to announce that we cover the cost of such taxes and fees for our EU customers whose orders are over £200 / 230€.

At present, orders to the USA under the value of $800 are exempt from import tax.

RETURNS

If for any reason you wish to return your purchase, we are happy to offer a refund or exchange.

You may return your purchase if you notify us within 14 days of receiving it (or within 14 days of purchase if you have expressly asked us to retain your order prior to shipment). 

Returned items are refunded or exchanged on the condition that we receive them in perfect, saleable condition, with all original labels, and without signs of having been worn or washed.

Please email us at returns@britannical.com to start the return process.

Please note that Britannical is not liable for return postage costs.

If you are returning any of our products from abroad, please ensure that you write "BRITISH RETURN GOODS" on your customs form. We will not take back parcels to which customs Duty or import VAT are applied, and these parcels will be sent back to you.

You can return gifts for an exchange within 14 days. Simply write to us with your order number.Please note that postage costs are charged for exchanges.

We recommend that you return items via a recorded delivery service, as we cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.

If you have used a promotional code to receive a free or discounted promotional item and you decide to return the merchandise that enabled you to qualify for the promotional item, you must send back the promotional item to receive a full refund on the returned merchandise. Alternatively, if you decide to keep the promotional item, we will deduct the retail price of the promotional item from the value of any goods that are returned.

PERSONALISED & BESPOKE ITEMS

Unfortunately, we cannot return or exchange any items that have been personalised or that are produced through our bespoke division.  

Shoes    

DELIVERY

A little piece of London wherever you are in the world!

We are pleased to offer worldwide shipping with all our pieces.

And better still, there's free standard shipping on all UK orders & free worldwide express shipping on all orders over £200!

Standard orders placed before 1pm UK time are dispatched the same day, between Monday and Friday, stock permitting. Orders featuring personalised garments are typically dispatched within 2-3 working days.  

TAXES & DUTIES

Please note that customers are responsible for any customs fees or taxes levied by your country. We are not accountable for delays in customs clearance. Since Britain left the EU, shipments to EU countries may incur taxes and handling fees. However, we are pleased to announce that we cover the cost of such taxes and fees for our EU customers whose orders are over £200 / 230€.

At present, orders to the USA under the value of $800 are exempt from import tax.

RETURNS

If for any reason you wish to return your purchase, we are happy to offer a refund or exchange.

You may return your purchase if you notify us within 14 days of receiving it (or within 14 days of purchase if you have expressly asked us to retain your order prior to shipment). 

Returned items are refunded or exchanged on the condition that we receive them in perfect, saleable condition, with all original labels, and without signs of having been worn or washed.

Please email us at returns@britannical.com to start the return process.

Please note that Britannical is not liable for return postage costs.

If you are returning any of our products from abroad, please ensure that you write "BRITISH RETURN GOODS" on your customs form. We will not take back parcels to which customs Duty or import VAT are applied, and these parcels will be sent back to you.

You can return gifts for an exchange within 14 days. Simply write to us with your order number.Please note that postage costs are charged for exchanges.

We recommend that you return items via a recorded delivery service, as we cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.

If you have used a promotional code to receive a free or discounted promotional item and you decide to return the merchandise that enabled you to qualify for the promotional item, you must send back the promotional item to receive a full refund on the returned merchandise. Alternatively, if you decide to keep the promotional item, we will deduct the retail price of the promotional item from the value of any goods that are returned.

PERSONALISED & BESPOKE ITEMS

Unfortunately, we cannot return or exchange any items that have been personalised or that are produced through our bespoke division.  

Shoes    

DELIVERY

A little piece of London wherever you are in the world!

We are pleased to offer worldwide shipping with all our pieces.

And better still, there's free standard shipping on all UK orders & free worldwide express shipping on all orders over £200!

Standard orders placed before 1pm UK time are dispatched the same day, between Monday and Friday, stock permitting. Orders featuring personalised garments are typically dispatched within 2-3 working days.  

TAXES & DUTIES

Please note that customers are responsible for any customs fees or taxes levied by your country. We are not accountable for delays in customs clearance. Since Britain left the EU, shipments to EU countries may incur taxes and handling fees. However, we are pleased to announce that we cover the cost of such taxes and fees for our EU customers whose orders are over £200 / 230€.

At present, orders to the USA under the value of $800 are exempt from import tax.

RETURNS

If for any reason you wish to return your purchase, we are happy to offer a refund or exchange.

You may return your purchase if you notify us within 14 days of receiving it (or within 14 days of purchase if you have expressly asked us to retain your order prior to shipment). 

Returned items are refunded or exchanged on the condition that we receive them in perfect, saleable condition, with all original labels, and without signs of having been worn or washed.

Please email us at returns@britannical.com to start the return process.

Please note that Britannical is not liable for return postage costs.

If you are returning any of our products from abroad, please ensure that you write "BRITISH RETURN GOODS" on your customs form. We will not take back parcels to which customs Duty or import VAT are applied, and these parcels will be sent back to you.

You can return gifts for an exchange within 14 days. Simply write to us with your order number.Please note that postage costs are charged for exchanges.

We recommend that you return items via a recorded delivery service, as we cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.

If you have used a promotional code to receive a free or discounted promotional item and you decide to return the merchandise that enabled you to qualify for the promotional item, you must send back the promotional item to receive a full refund on the returned merchandise. Alternatively, if you decide to keep the promotional item, we will deduct the retail price of the promotional item from the value of any goods that are returned.

PERSONALISED & BESPOKE ITEMS

Unfortunately, we cannot return or exchange any items that have been personalised or that are produced through our bespoke division.  

Shoes    

DELIVERY

A little piece of London wherever you are in the world!

We are pleased to offer worldwide shipping with all our pieces.

And better still, there's free standard shipping on all UK orders & free worldwide express shipping on all orders over £200!

Standard orders placed before 1pm UK time are dispatched the same day, between Monday and Friday, stock permitting. Orders featuring personalised garments are typically dispatched within 2-3 working days.  

TAXES & DUTIES

Please note that customers are responsible for any customs fees or taxes levied by your country. We are not accountable for delays in customs clearance. Since Britain left the EU, shipments to EU countries may incur taxes and handling fees. However, we are pleased to announce that we cover the cost of such taxes and fees for our EU customers whose orders are over £200 / 230€.

At present, orders to the USA under the value of $800 are exempt from import tax.

RETURNS

If for any reason you wish to return your purchase, we are happy to offer a refund or exchange.

You may return your purchase if you notify us within 14 days of receiving it (or within 14 days of purchase if you have expressly asked us to retain your order prior to shipment). 

Returned items are refunded or exchanged on the condition that we receive them in perfect, saleable condition, with all original labels, and without signs of having been worn or washed.

Please email us at returns@britannical.com to start the return process.

Please note that Britannical is not liable for return postage costs.

If you are returning any of our products from abroad, please ensure that you write "BRITISH RETURN GOODS" on your customs form. We will not take back parcels to which customs Duty or import VAT are applied, and these parcels will be sent back to you.

You can return gifts for an exchange within 14 days. Simply write to us with your order number.Please note that postage costs are charged for exchanges.

We recommend that you return items via a recorded delivery service, as we cannot accept responsibility for any lost or damaged items. Your statutory rights are not affected by our returns policy.

If you have used a promotional code to receive a free or discounted promotional item and you decide to return the merchandise that enabled you to qualify for the promotional item, you must send back the promotional item to receive a full refund on the returned merchandise. Alternatively, if you decide to keep the promotional item, we will deduct the retail price of the promotional item from the value of any goods that are returned.

PERSONALISED & BESPOKE ITEMS

Unfortunately, we cannot return or exchange any items that have been personalised or that are produced through our bespoke division.