Politique d’expédition

Shipping policy

Thank you for shopping with Britannical. Please review the information below before placing your order.

Order processing

Orders are normally dispatched within 1-2 working days after payment is confirmed. Working days exclude weekends and public holidays. Monogrammed items typically take 2-4 working days to be prepared prior to shipping. Our hand-knitted personalised cashmere sweaters have a lead time of 4-6 weeks. If there is a significant delay, we will contact you using the details provided with your order.

Delivery destinations, charges and times

Available shipping destinations and delivery options are shown at checkout. Shipping charges are displayed before you complete your purchase.

 

DESTINATION	TRANSIT TIME	DELIVERY COST	FREE SHIPPING
UK	2 - 4 working days	£2.95	FREE for orders over £50
UK	1 - 2 working days	£5.95	-
Europe	2 - 5 working days	£24.95	FREE for orders over £300
USA	5 - 8 working days	£13.95	FREE for orders over £150
USA	1 - 4 working days	£29.95	-
Worldwide	3 - 6 working days	£34.95	FREE for orders over £300

 

Delivery estimates run from dispatch unless stated otherwise. They are estimates rather than guarantees unless you select a service expressly described as guaranteed. Customs clearance, public holidays and carrier disruption may affect delivery times.

Dispatch and tracking

We will send a dispatch confirmation when your order has been shipped. Where a tracked service is used, tracking details will be included.

International duties and taxes

USA: We are delighted to offer shipment to the USA without any tax or duties payable at the border. The total that you see at the checkout is the total you will pay. No hidden costs.

Please note that international customers in other international territories are responsible for any customs fees or taxes levied by their countries. We are not accountable for delays in customs clearance.

 Please review the charges applicable to your destination before placing your order. Customs checks may delay delivery.

Delivery addresses

Please check that your delivery address is complete and accurate before placing your order. If you notice an error, contact us promptly at info@britannical.com. We will do our best to help, but changes may not be possible once an order has been dispatched.

Delayed, missing or damaged deliveries

If your delivery has not arrived within the estimated timeframe, or arrives damaged, please contact us at info@britannical.com with your order number and details of the issue. For damaged items, photographs of the item and packaging can help us investigate. We will work with you and the carrier to resolve the issue. Nothing in this policy limits your statutory rights.

Returns and exchanges

Please refer to our Return and refund policy for information about returns and exchanges.