We at Britannical place a lot of importance on good customer service. We do our utmost to make sure that all our customers are happy with their purchases and have confidence in our brand.
Items for return or exchange must be unworn and in the same condition in which they were sent. They must also be in their original packaging and with the original copy of your receipt. Please note that we do not accept items that have been worn, damaged, or altered in any way from their original state. Returns and exchanges are at the customer's expense, and we recommend that you send goods back via recorded and insured delivery. We do not take responsibility for returned items being lost or damaged in transit.
Bespoke and customised items are non-returnable and cannot be exchanged. This does not affect your statutory rights.
On the rare occasion that one of our items is faulty, you may return it for a full refund within 14 (fourteen) days of purchase. We welcome any feedback about our pieces, and we are dedicated to addressing any questions or concerns customers may have about our coats.
If you wish to return or exchange an item simply email firstname.lastname@example.org and a customer services representative will guide you through the process.
Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.
If you require any further information, please contact us by email on email@example.com or by phone on +44 (0)1273 455845 (Monday to Friday, 10am - 6pm, UK time).