We at Britannical place a lot of importance on good customer service. We do our utmost to make sure that all our customers are happy with their purchases and have confidence in our brand.
Items for return or exchange must be unworn and in the same condition in which they were sent. They must also be in their original packaging and with the original copy of your receipt. Please note that we do not accept items that have been worn, damaged, or altered in any way from their original state. Returns and exchanges are at the customer's expense, and we recommend that you send goods back via recorded and insured delivery. We do not take responsibility for returned items being lost or damaged in transit.
Bespoke and customised items are non-returnable and cannot be exchanged. This does not affect your statutory rights.
If you wish to return or exchange an item simply email firstname.lastname@example.org and we will guide you through the process.